Hybrid Cloud Platform: device and subscription management

Problem

Customers manage large inventories of devices and subscriptions across the platform. Expiring subscriptions, unassigned seats and devices missing details were easy to lose track of, and the landing experience was the same for everyone regardless of what they came to do.

Process

1. 1

   Reviewed how customers onboard and manage devices and subscription seats today, and where the details fall through.

2. 2

   Designed an asset explorer overview that summarises devices, subscription keys and support status in one place.

3. 3

   Added a needs-attention pattern that surfaces aging devices, expiring support and missing device details as actionable items.

4. 4

   Proposed a personalized and customizable dashboard, based on user research, so teams can choose the widgets that match their work.

Outcome

A clearer inventory overview with attention-first prompts, and a customizable dashboard direction for the platform home.